Everything your reception does, with AI

lyna books, confirms, answers, and follows up with your patients on WhatsApp and voice, 24 hours a day, with clinical guardrails.

Can I move tomorrow's appointment?
Has my mother's follow-up been booked yet?
Was my insurance confirmed?

Your front desk, available around the clock

No message goes unanswered. lyna understands the conversation and replies in seconds, any time of day.

lyna handles patient conversations 24/7: booking appointments, cutting no-shows, and following up with full clinical safety.

9:41

Clínica Bem Estar

online

Hi there! I would like to book an appointment.

9:41

Hello! Welcome to Clínica Bem Estar! I can help you book that.

9:41

Could you tell me which specialty you are looking for?

9:41

I would like to see a dermatologist.

9:41

Perfect! Here are the next available times with Dr. Ana.

📅 Tuesday (11/06) at 9am or 3pm
📅 Wednesday (12/06) at 11am

9:41

Wednesday at 11am.

9:41

Appointment with Dr. Ana booked for Wednesday at 11am.

9:41

Your clinic is losing patients, even if you don't see it happen

Every unanswered message at 10pm is a patient booking somewhere else.

Every no-show without a prior confirmation is a slot that generated no revenue.

Every patient who disappears after a procedure is a lost chance at loyalty.

From first message to follow-up, all automated

An average day, no staff involved unless lyna decides to escalate.

First Contact

01
Scheduling 24/7
Books new appointments via WhatsApp or voice, any hour, any day.
02
Patient Q&A
Answers questions about hours, location, pricing, services, and procedures, and verifies insurance coverage automatically.

On appointment day

03
No-show Reduction
Smart confirmations and automated reminders that reduce missed appointments.
04
Reschedule
Reschedules appointments in under 10 seconds, with confirmation sent automatically.

After the visit

05
Post-procedure Follow-up
Automated check-ins at day 3, 7, and 30 after procedures. Increases retention and patient loyalty.
06
Continuity & Return
Identifies who needs to return and acts first: proactive campaigns re-engage inactive patients and book the follow-up automatically, increasing patient LTV.

Beyond the conversation

What keeps every interaction safe, connected, and followed through.

Clinical Guardrails
Never makes diagnoses, prescriptions, or clinical interpretations. Escalates to human staff when in doubt.
EHR Integration
Connects directly to your clinic's electronic health record system via API. No workflow changes required.

Continuity across every channel
lyna remembers what the patient already shared and keeps the same standard of care whether the conversation continues by text or by voice.
Automatic satisfaction surveys
After every interaction, lyna sends CSAT and NPS surveys automatically, no manual work from staff.

From message to outcome in seconds

Patients reach you on WhatsApp. lyna understands, responds, and acts: booking, answering questions, and following up.

01
Patient sends a message.
Any channel, any hour: WhatsApp, voice, or SMS. Weekdays, weekends, holidays, 2am.
02
lyna understands and acts.
Identifies intent, checks availability, validates insurance, and books or answers, all automatically.
03
Outcome delivered.
Appointment confirmed, question answered, or staff notified. Then lyna follows up automatically.

Under the hood

Under 3 seconds: average end-to-end response time.

Why lyna instead of how clinics run today

lyna isn't a generic chatbot or a CRM with AI bolted on afterward. It's an AI-native platform, with clinical guardrails from day one.

		Legacy clinic operations
Availability	24/7, every channel	Business hours, one person at a time
Response time	<3 seconds	Minutes to hours, if it happens at all
Clinical guardrails	Built in, with human escalation	Entirely dependent on staff training
Post-procedure follow-up	Automatic, at day 3, 7, and 30	Manual, if someone remembers
Clinic system integration	Connected directly to the clinic's ERP/system	Manual entry, prone to typing errors
Service channels	WhatsApp and voice, in the same flow	Phone, with hold times
Clinical scope	Does not diagnose or prescribe; automatically escalates to staff when needed	Depends on the individual judgment of whoever answers
Data compliance	Aligned with HIPAA and personal data privacy laws worldwide, from the ground up	Depends on manual process and staff training

Availability
lyna
24/7, every channel
Legacy clinic operations
Business hours, one person at a time
Response time
lyna
<3 seconds
Legacy clinic operations
Minutes to hours, if it happens at all
Clinical guardrails
lyna
Built in, with human escalation
Legacy clinic operations
Entirely dependent on staff training
Post-procedure follow-up
lyna
Automatic, at day 3, 7, and 30
Legacy clinic operations
Manual, if someone remembers
Clinic system integration
lyna
Connected directly to the clinic's ERP/system
Legacy clinic operations
Manual entry, prone to typing errors
Service channels
lyna
WhatsApp and voice, in the same flow
Legacy clinic operations
Phone, with hold times
Clinical scope
lyna
Does not diagnose or prescribe; automatically escalates to staff when needed
Legacy clinic operations
Depends on the individual judgment of whoever answers
Data compliance
lyna
Aligned with HIPAA and personal data privacy laws worldwide, from the ground up
Legacy clinic operations
Depends on manual process and staff training

Production metrics

Response in seconds: <3s
Availability: 24/7
Less admin workload: 70%
Revenue increase: +8%

FAQ

Does lyna give medical advice or diagnoses?

No. lyna is restricted to administrative workflows (scheduling, confirmations, triage, follow-up). It never provides diagnoses, prescriptions, or clinical recommendations, and escalates to your team whenever a request falls outside that scope.